Accessibility
Built to be used without a mouse, without motion, and without JavaScript.
Accessibility on this site is a build requirement rather than a later audit. What follows is specific about what has been done and honest about what has not.
Standard
What we are aiming at.
Conformance target
This site aims to meet the Web Content Accessibility Guidelines version 2.2 at level AA.
That is an aim rather than a certification. No formal third-party audit has been carried out, and where we know of a shortfall it is listed below rather than left out.
Implemented
What is built in.
Keyboard and focus
- A skip link to the main content, revealed on focus, as the first thing in the tab order.
- A visible focus indicator on every interactive element. Outlines are never removed.
- The mobile menu toggles its expanded state, closes on Escape, and returns nothing to a trap.
- Horizontally scrolling content sits in a labelled, focusable region so it can be scrolled from the keyboard.
Motion
- All animation is suppressed when your system requests reduced motion.
- Nothing that moves by itself does so for more than a few seconds without a control to stop it, and any interaction stops it permanently.
- Content is never hidden by CSS alone — with JavaScript off, everything renders visible.
Structure and semantics
- One first-level heading per page, with a heading order that does not skip levels.
- Landmarks throughout: header, primary navigation, main, and footer.
- Ordered lists for sequences, tables with proper row and column headers, and native disclosure elements for questions and answers.
- Breadcrumbs on every interior page, with the current page marked as such.
Forms and colour
- Every input has a permanently visible label. Placeholders are never used as labels.
- Hints and error messages are associated with their field, and errors are conveyed in words as well as in colour.
- The calculator's result is announced politely when it changes.
- Colour is never the only means of conveying information — the ownership split is stated numerically as well as shown as a bar.
Known limitations
Where it currently falls short.
Photography
Photographs are served from a third-party image host. If that host is unavailable, the frames render as neutral blocks. The pages remain fully readable, but the images will be missing.
Comparison tables
On narrow screens the comparison tables scroll horizontally rather than reflowing, because collapsing them would destroy the column-to-column comparison that is their purpose. They are reachable and scrollable from the keyboard, but they do require scrolling.
Third-party destinations
The contact form emails your enquiry to an adviser and also hands it to WhatsApp to send. We do not control the accessibility of that application, but you do not need it: submitting the form is enough for the enquiry to reach us, and the alternative contact details on the contact page reach the same advisers.
Feedback
Telling us about a problem.
How to report something
Email info@astarmortgages.uk or call 07518 154519, describing the page and what happened. If you can tell us the browser and any assistive technology you were using, it helps — but a description of the problem on its own is enough.
We aim to respond within five working days, and we will tell you what we intend to do about it rather than only that we have received it.
If you need information in another format
Ask, and we will provide it. Mortgage documentation in particular can be supplied in large print or other accessible formats, and lenders can usually do the same on request.
Keep reading
Related pages.
Next step
Tell us where it does not work.
A specific report about a specific page is worth more than a general audit. Use the contact form and describe what happened.
- No credit check
- No cost
- No commitment